FAQ
 
ASSOCIATION FEES
  • Can I leave my payment at the association office?
    Yes. We accept payments at the office.
  • Can I make arrangements to automatically pay my association fee each month?
    Yes. You will need to contact your financial institution to see if they offer the service. It is no longer possible to use direct deposit.
  • How do I pay my association fees?
    You will receive a coupon book with a coupon for each month. Simply place it and your check in an envelope, place the address label from the coupon book on the envelope and mail it. Don't forget postage or the Post Office will not deliver it.
  • When are my association fees due?
    Your association fees are due on the first day of each month.
  • When is my association fee considered late and what does this cost me?
    A $15.00 late fee is added to the owner’s account if payment is not received by Close of Business on the 15'th day of the month. So, be very sure when you mail your payment that you allow sufficient time for it to reach the office no later than the 15th of the month.

BOARD MEETINGS
  • What happens at Board Meetings?
    Business and actions pertaining to the Homeowners Association are conducted at the Board Meetings. Examples are reports on finances, maintenance, proposed Rule changes, and status of special projects or issues. A forum for Owners/Residents to ask questions or voice concerns takes place at the set time of 7:15 p.m.
  • When is the monthly Board of Directors meeting held?
    Board meetings are held on the third (3rd) Wednesday of each month, starting at 6:30 PM. The meetings are held at the clubhouse. All owners and non-owner residents are welcome to attend our board meetings.

EMERGENCIES
  • Does the Association have a defined process for handling emergencies?
    CALL 911 FOR ALL EMERGENCIES: FIRE, POLICE OR AMBULANCE MATTERS.
    For water related problems, see the section on Plumbing.
     

GAS, ELECTRIC, AND WATER
  • How do I shut off the electricity to my unit?
    There are individual breakers in the electrical panel inside your unit that you may shut off. There is a main breaker in the electrical service closet. However, only the Association maintenance personnel or a representative from SDG&E can open this utility closet and shut-off the main switch.
     
  • How do I shut off the gas to my unit?
    The gas can be shut off ONLY IN CASE OF AN EMERGENCY (i.e. earthquake, fire, flood, etc.). The shut-off valves are located in the utility service closet marked “Gas Room”.
  • How do I shut off the water to my unit?
    To shut-off the water to your unit, it must be shut-off to the entire building. Casablanca has certain requirements for imposing this type of major inconvenience on 9 or more of your neighbors. Our Water Shut-off Policy, Request, and Notice are all part of this process.
     
    For normal repairs and renovations, you must give the Association 72 hours written notice by submitting a Water Shut-off Request form. Then you must give all the neighbors in your building 48 hours written notice before the water is shut-off by posting the Water Shut-off Notice form on every door. Forms are available on the web site and in the clubhouse office.
     
    In an emergency situation, call a plumber to shut the water off. Also call the Manager at 858-484-8220 during working hours or call the pager at 858-621-0403 if after working hours. Emergency shut-off will only be permitted when there is imminent damage resulting from leaking water.
     
    ALL plumbing repairs are initially the responsibility of the owner. After repairs have been made, the owner may seek reimbursement from the Association.
  • How do the dual-flush toilets work?
    Move the lever backwards for a less powerful flushing action, and forwards for a more powerful flush.  See this document for instructions.
  • What is the toilet warranty information?
    The new toilets were installed in July/August, 2009.  In regards to the warranty, the parts have a 5 year warranty. The homeowners can contact Vortens directly for replacement parts at http://www.vortens.com/.
    They could also contact Southwest for replacement parts. Contact information for Southwest is:
    Southwest Environmental
    Hien Le, Project Manager
    Preference is via email: hle"at"swe-inc.com
    (if phone is necessary: 800-307-5700 ext. 204)
     
     

PARKING
  • Can I leave my vehicle temporarily parked in the FIRE LANE (red curb) while unloading or loading my vehicle?
    NO. Parking in a Fire Lane is not only against our rules – it is AGAINST THE LAW. Violators will be towed. The roadways and parking areas in Casablanca are very narrow, often allowing only one vehicle. Should any emergency occur while you are out of your vehicle and parked in a Fire Lane, the fire trucks and emergency vehicles may not be able to get through the area – endangering lives and property. Your immediate convenience is simply not worth someone else’s life.
  • Can I park a trailer or big truck in my parking spaces?
    NO. Utility trailers, trucks over 3/4 tons, 1 ton dual wheeled pickups, large vans, moving vans, and trailered boats and boats are not permitted. They are too large for any carport space or open parking space and would interfere with the cars parked on either side.
  • Can I use a Guest Parking space for my car if I live here?
    NO. Guest parking is exactly that – for guests only. Each unit has 2 deeded parking spaces in which to store the resident’s vehicles. City code requires that a certain number of spaces within the development be reserved for guests. This allows our residents to actually provide parking spaces for guests when they visit. If Casablanca residents use these spaces, there is no place for the guests to park.
  • How can I locate an additional parking space to rent?
    The process is rather informal and up to you. The association does NOT rent spaces. Individual owners can rent them. You have a few options open to you on connecting with an owner: choose one or all . . .
     
    * Post a notice on our website, using the Classified Ads feature.
    * Contact your neighbors and see if they are not using a space and are willing to rent.
    * Post a notice on the clubhouse bulletin board (not a lot of traffic or response)
     
  • What am I supposed to do with my third vehicle?
    If there are more than 2 cars for the residents of your unit, you have two choices for parking the third vehicle ….
     
    * Park it outside the complex (on the street)
    * Rent an unused parking space from another owner
     
    You do NOT have the right to park in Guest Parking. Guest parking spaces belong to the association and violators will be towed.
  • What can I do if someone parks in one of my parking spaces?
    The violating car can be towed. Only the owner or resident of the unit can have the violator car towed. You will need to show proof of residency when the tow truck arrives.
     
    Please call Western Towing at 619-297-8697 or 858-273-8542 to have a vehicle towed.
  • Where can my guests park when they visit me?
    We have a limited number of guest parking spaces located on the back driveway. If all the guest parking is full, your guests will have to park on the street. If they park in numbered spaces other than guest parking, they can and will be towed at the car owner’s expense.
     
    If your guests are visiting for more than a day, they need a guest parking permit, which is attainable from either the Property Patrol or the office. Please arrange for a parking permit before the weekend.
  • Who is responsible for cleaning the parking lots and roadways?
    The association has a street sweeping contractor that sweeps all the asphalt surfaces twice a month.
  • Who is supposed to clean up the oil in the parking areas?
    Since the parking spaces are actually deeded to the owners (except Guest parking), the owner or tenant is responsible for cleaning up any oil in the parking space. Oil in guest parking spaces is cleaned up by the Association.

RECYCLING
  • What Can I Recycle in the Blue Dumpsters?
    Here is a complete list of what we can recycle in Casablanca's Blue Bins:

    - Mixed Paper, Junk Mail, Magazines, Envelopes
    - Phone Books, Cereal Boxes, Cardboard (please 'break down' boxes)
    - Soda Bottles, Water Bottles, Milk Jugs, Plastic Bottles
    - Steel & Tin Cans, empty Aerosol Cans, Aluminum Cans
    - Clean and Dry Paint Cans
    - Milk and Juice Cartons, 'Blister-Pack' packaging
    - Gift Wrap
    - Glass Bottles and Jars
     

RULES
  • What happens if I violate one of the rules?
    Please refer to the "Documents and Forms" page on this website.  The section on Rules violations can be found here.
  • What if I did not know about the rule will I still receive a fine?
    It is your responsibility as a resident to know, understand and abide by our rules. It is also your responsibility to educate your children and your guests and ensure that they do not violate the association rules. It is the actual owner who has the financial responsibility of paying any fines that are incurred. But, most non-resident owners simply pass this burden onto the tenant who violated the rule(s).
  • Where can I get a copy of the Rules Book?
    The Rules Book is online on this website, to view, or you can print a copy for yourself.
  • Who do I contact to report a rules violation?
    You have more than one method of reporting violations. You can ….
     
    * Call the management office during normal working hours (484-8220), and make a verbal report.
    * Use the Casablanca web site - select CONTACT US (for an email report.)  Include details such as date, time, and violator's address.
  • Who establishes the Association's rules?
    The Board of Directors establishes the rules.  The framework for the rules are set by municipal, state and county codes, which form the base of the CC&R's.  The current rulebook was developed in 2000 through a commitee of the board members and 20 owners, with input from the other owners.  However, rules can be changed by the Board without a majority vote of the homeowners.